Privacy Policy

Who we are & scope

This Privacy Policy explains how NovaVente Limited ("NovaVente", "we", "us" or "our") collects, uses, shares and protects personal information when you visit www.novavente.com (the "Site"), contact us, or do business with us.

NovaVente is the holding and group company for the businesses presented on this Site:

• Sales & Demand-Gen Services, delivered by NovaVente Limited.
• Liquidation-as-a-Service (Xcess2Sell), operated by our subsidiary NovaVente E-Commerce Private Limited.
• IPO Labs AI, a founder-led venture operated by IPO Labs AI Private Limited, a separate company.

This policy covers this Site and the enquiries made through it. The Xcess2Sell marketplace and apps (excess2sell.com) and the IPO Labs platform (ipo-labs.com) have their own terms and privacy policies, which apply when you use those services.

By using the Site or sharing information with us, you acknowledge the practices described in this policy. Where the law requires your consent, we ask for it as described in Consent & legal basis.

At a glance

• You can browse the Site without telling us who you are. There are no user accounts or logins on this Site.
• Our enquiry forms do not store anything on the Site. They open your own email app with your message addressed to sales@novavente.com, and we receive it only when you send it.
• We use your information to respond to you, provide our services and run our business. We do not sell personal information.
• We do not use advertising or cross-site tracking cookies on this Site.
• You can ask us to access, correct or delete your information, or withdraw consent, at any time.

Information we collect

Information you give us

• Enquiries: your name, company, work email, the business you're interested in, and your message, when you use a form on the Site or email us.
• Business conversations: contact details, job title and correspondence when you speak or meet with our teams, request a proposal or become a client.
• Liquidation enquiries: inventory, ageing or expiry reports you share for an Inventory Health Check or a pilot lot. These are business records, but they may include names or contact details of your staff.
• Recruitment: your CV and related details, if you apply to work with us.

Information collected automatically

Like most websites, our hosting provider records standard technical information when you visit, such as your IP address, browser and device type, the pages you request, the referring page and the date and time. We use this to keep the Site running, secure and performing well.

The Site does not set advertising or tracking cookies and does not store personal information in your browser. If we add analytics or other cookies in future, we will update this policy and, where required, ask for your consent first.

Content from other companies

• Fonts: the Site loads typefaces from Google Fonts, so your browser connects to Google's servers, which receive your IP address. Google's own privacy policy applies.
• Links: links to LinkedIn, Google Maps, excess2sell.com and ipo-labs.com take you to those services. They only receive information about you once you click through.

Information we handle for our clients

When we deliver sales and demand-generation programmes, we may process business contact information about prospects and accounts on our clients' behalf and under contract with them. In those cases we act on the client's instructions, and the client's own privacy notice also applies. We source such data responsibly, use it only for legitimate B2B outreach, and honour opt-out requests promptly.

How we use information

We use personal information to:

• respond to your enquiries and send the information, proposals or Health Check results you ask for;
• provide, manage and improve our services, including sales and demand-generation programmes, Xcess2Sell liquidation and related support;
• enter into and perform contracts, including invoicing, accounting and audits;
• send you relevant business updates about our services, where permitted. You can opt out at any time;
• operate, secure and improve the Site, and detect and prevent fraud, abuse or security incidents;
• assess job applications; and
• comply with legal, regulatory and tax obligations, and establish, exercise or defend legal claims.

We may also produce aggregated or anonymised reports about how the Site and our services are used. These do not identify you.

Consent & legal basis

We process personal information in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 as it comes into force. We process your information either with your consent (for example, when you send us an enquiry and ask us to respond) or for legitimate uses the law permits, such as performing a contract you have asked for, complying with the law, or responding to emergencies.

Where we rely on your consent, you can withdraw it at any time by writing to sales@novavente.com. This does not affect processing already carried out, and we may still need to keep some information where the law requires it.

How we share information

We do not sell or rent personal information. We share it only as follows:

• Within the group: with NovaVente E-Commerce Private Limited when your enquiry concerns Liquidation-as-a-Service, and with IPO Labs AI Private Limited only when your enquiry concerns IPO Labs and you ask us to pass it on.
• Service providers: with companies that host the Site, provide email, CRM, storage, communications and professional services for us. They may use the information only to provide those services and must protect it.
• Liquidation buyers: Xcess2Sell sales are confidential and anonymous by design. Lot details are shared with prospective buyers, but your identity is not disclosed without your agreement, except as needed to complete a sale you have approved, such as for delivery and invoicing.
• Legal and safety reasons: with courts, regulators, law enforcement or other authorities where required by law, or where needed to protect our rights, our people, our clients or the public.
• Business changes: with a buyer, investor or successor in a merger, acquisition, financing or reorganisation, subject to confidentiality.
• With your consent: in any other case where you have agreed.

International transfers

We serve clients worldwide, and some of our service providers store or process data outside India. When we transfer personal information across borders, we do so as permitted by applicable law and take reasonable steps, including contractual commitments, to protect it.

Security

We protect personal information with technical and organisational measures appropriate to its sensitivity. NovaVente's information-security management is certified to ISO/IEC 27001. Access to personal information is limited to people who need it for their work, and they are bound by confidentiality obligations.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Email sent over the internet may not be encrypted end to end, so please avoid sending highly sensitive information through our enquiry forms. If we become aware of a personal-data breach that affects you, we will notify you and the relevant authorities as required by law.

Retention

We keep personal information only for as long as we need it for the purposes in this policy. That includes the length of our business relationship and any period required by law for accounting, tax, regulatory or limitation purposes. Enquiries that do not lead to a business relationship are reviewed and deleted periodically. When information is no longer needed, we delete it or anonymise it so that it no longer identifies you.

Your rights & choices

Subject to applicable law, you can:

• ask for a summary of the personal information we hold about you and how we use it;
• ask us to correct, complete or update it;
• ask us to erase it, where we no longer need it or you withdraw consent;
• withdraw consent and opt out of business updates at any time;
• nominate another person to exercise your rights in the event of your death or incapacity; and
• raise a grievance with us. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is constituted.

To make a request, email sales@novavente.com with the subject "Privacy request". We may need to verify your identity before acting, and we will respond within the timelines required by law.

Third-party websites

The Site links to websites we do not control, including LinkedIn, Google Maps, the Xcess2Sell marketplace and the IPO Labs platform. Their own privacy policies govern how they handle your information, and we are not responsible for their practices. Please review their policies before sharing information with them.

Children's privacy

The Site and our services are intended for businesses and professionals. They are not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time to reflect changes in our services, the Site or the law. The "Last updated" date at the top shows when it was last revised. If we make significant changes, we will highlight them on the Site and, where appropriate, notify you directly.

Contact & grievances

For questions about this policy, to exercise your rights, or to raise a grievance about how we handle your information, contact our Grievance Officer. We will acknowledge your request and resolve it within the timelines required by applicable law.